Fees / Withdrawal / Refund

English Language Programmes

AEI provides a very positive, warm and friendly place, with skilled English teachers, in which students can learn English fast and feel safe.

All instruction at AEI is given in English.  When the Student arrives at AEI, they will be given a series of diagnostic tests which will help to determine their level of English ability.  This is so the student can be put in a class that best suits their English ability.  There is no minimum level of English required.

Fees

The programme fees are distributed in approximately the following way:

  • 65 to 70% for tuition and use of resources and facilities
  • 15% for NZ Goods and Service tax (GST)
  • 5% for activities programmes for High School courses
  • 0.4% for NZ Government International Student Levy
  • The balance goes to pre-courses services provided by educational agencies or Alpha.

See individual programmes for fee information.

Payment of Fees

Full payment of fees At Alpha Educational Institute is required before the course begins. All fees include New Zealand Government Goods & Services Tax (GST) and already reflect a 3% discount for cash, Internet Banking, or cheque payments.

Withdrawal / Refund Policy

Withdrawal / Termination from the programme

  1. Students must notify AEI of withdrawal from a programme in writing on the official AEI Programme Withdrawal Form. These are available from reception or can be downloaded from our website aei.ac.nz.  The withdrawal date will be the date the completed and signed form was received by AEI.
  2. AEI reserves the right to terminate a student’s enrolment in the event of:

a. Academic or disciplinary non-compliance

b. Attendance non-compliance:

– Academic programmes – failure to commence programme by the 11th working day from the Offer of Place commencement date, without extension approval in writing.

– English language programmes – failure to commence programme by the 6th day from the Offer of Place commencement date, without extension approval in writing.

– Non-attendance for more than 5 consecutive days without contact or approved leave.

– Failure to meet AEI’s Attendance Requirements.

c. Failure to obtain or extend an appropriate visa for study.

  1. AEI Programme Withdrawal Forms will be processed within five (5) working days of receipt.
  2. Terminations will be notified to the student via personal email once actioned.
  3. Immigration New Zealand will be notified of all withdrawals / terminations.

 

Refund Information

  1. Students must apply for a refund in writing on the official AEI Refund Request Form. These are available from reception or can be downloaded from our website aei.ac.nz
  2. The Refund Request will be considered within five (5) working days of the date the completed and signed form was received by AEI, or in the event of a withdrawal, within five (5) working days of receipt of the AEI Programme Withdrawal Form, whichever is the later.
  3. All refunds are made in New Zealand dollars, and will be made within ten (10) working days of refund approval.
  4. All refunds will be paid to the student OR a nominated person approved and requested in writing by the student. Please note, we cannot transfer the refund to another student’s Public Trust Account.
  5. A withdrawal due to a High School Student (studying English Language Programme), wishing to transfer to a Mainstream Programme in a High School may, at the sole discretion of the Managing Director, be grounds for a refund of fees.

a.The Managing Director will require the following in support of the application for the refund.

i. Parent/Care Provider/guardian gives at least two weeks’ notice

ii. Provide written confirmation from the High School

b. In the event of a withdrawal from a programme more than ten (10) working days after course commencement, AEI will deduct any fees which have been paid or incurred by AEI including, but not limited to:

– tuition utilized

– resource fees

– the student’s Recruitment Agent fees

– the cost of any additional services that were completed prior to withdrawal

An application can be made in writing to the Managing Director.  A response will be sent within 10 working days of receipt of request for consideration of exceptional circumstances.

  1. A withdrawal due to exceptional circumstances may, at the sole discretion of the Managing Director, be grounds for a refund of fees.

a. The Managing Director may require documentary evidence in support of the application for the refund, and a refund may not be made if the written notice of withdrawal is unreasonably delayed. Exceptional circumstances may include:

– serious illness or disability of the student;

– death of a student or close family member (parent, sibling, spouse or child);

– political, civil or natural event that prevents arrival of the student

b. In the event of a withdrawal from a programme more than ten (10) working days after course commencement, AEI will deduct any fees which have been paid or incurred by AEI including, but not limited to:

– tuition utilized

– resource fees

– the student’s Recruitment Agent fees

– the cost of any additional services that were completed prior to withdrawal

An application can be made in writing to the Managing Director.  A response will be sent within 10 working days of receipt of request for consideration of exceptional circumstances.

  1. Any excess fees or other funds that remain unclaimed for a period of one year or more from the end date of a student’s final Offer of Place will be forfeited.
  2. In the event that AEI withdraws an Offer of Place, or is unable to provide the programme, all tuition fees will be refunded.
  3. In the unlikely event that AEI:

a. ceases to provide a programme as contracted with a student, whether it stops of its own accord or as required by an education quality assurance agency OR

b. ceases to be a signatory or provider

Students will be entitled to a full refund of fees for any undelivered tuition/services.

  1. Refunds will be calculated in accordance with the AEI Refund Calculation Table. (See Table 1.1)

 

Table 1.1 

  AEI REFUND CALCULATION TABLE
  Programme length of less than 5 weeks Programme length from 5 and 12 weeks Programme length of 13 weeks or more
Timeframe Prior to and within the first 2 days of the programme After more than 2 days Prior to and within the first 5 days of the programme After more than 5 days Prior to and within the first 10 working days After more than 10 working days
Refund Criteria 50% of total fees paid No refund 75% of total fees paid No refund Full refund, less up to 25% of the total monies paid, based on the actual costs incurred by AEI. No refund
 
  • Weeks refers to Calendar weeks
  • Students who fail to obtain an appropriate visa for study, will receive 100% refund less the registration fee OR $300 in the event a registration fee has not been charged.  If this equates to more than the Refund Criteria above, the Refund Criteria maximum will apply.  However, if withdrawal and refund request is delayed for more than 6 calendar weeks from Offer of Place commencement date, no refund will be provided.
  • Any costs incurred from additional services eg. External exams, requested by the student that have been rendered and/or completed are the liability of the student, and are subject to the cancellation/refund policies of the service.
  • Where a student withdraws from a programme before fees are paid, the student is responsible for payment of outstanding fees as notified.

 NO refund will be paid in the following instances:

  • Existing AEI students who fail to obtain an extension to their current visa for study and:
  • their original Offer of Place programme commencement date has not changed, or
  • if the student requested and agreed to continue to study on an interim study visa, and failure to obtain a visa has occurred outside the Timeframe for refund
  • Student’s enrolment is terminated by AEI due to Academic, Attendance or Disciplinary non-compliance.